Importing via media browser is "Best Practice" as Premiere Pro reads the correct metadata of a file when importing. Adds time and complexity.Īlso, do you still have the media on your iPhone?ĭid you import the media via the Media Browser Panel in Premiere Pro and enable Ingest>Copy with SD5 verification? Please let us know if your OS is up to spec as I always try and solve the problem within an app and OS rather that start to transcode and/or start using 3rd apps and transcodes to solve a problem. Your free Windows Media Player, on the same OS specs as this link also now supports and plays Quicktime Movies. (Over the years, I’ve had going through AE resolve iPhone video issues twice.)Ĭheck out your computer specs to see if your OS can handle Premiere Pro 2019 (13.0.x) - As Warren suggests. If the file is still not playing as expected, try import it into After Effects, check it frame by frame and try exporting it at Best Settings - Lossless. If it plays as expected there, them open the Rush project in Premiere Pro (you don’t need to export or convert anything).ĭoing this will take a little time, but you’ll have checked the clip along every step of the way and you’ll know for sure that the file being opened in Premiere Pro is the original (not something that was converted in the transfer process).
#Video plus problems install#
If so, try opening it in the desktop version of Adobe Rush (the project and the clip will sync via your Creative Cloud account and, again, you may need to install Rush). Try adding it to an Adobe Rush project on your iPhone and check If it still plays as expected there (you may need to install Rush). If it plays as expected in Photos, then something is probably corrupting the file while getting it from your iPhone to your computer. With the most recent versions of both, HEIC (h265) should play fine.ĭoes the clip play as expected when viewed in the iPhone Photos app?
Double-check that Premiere Pro and Windows are up-to-date.
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