With five world-class legal practice management, payments and accounting solutions – PracticePanther, Bill4Time, MerusCase, Headnote, and Trustbooks – Paradigm has the perfect tool for any law firm. More than 40,000 lawyers across 170 countries use our products to shift the paradigm of how they practice law.
Bill4time customer support software#
Paradigm offers a suite of legal software solutions that help lawyers manage, automate, and grow their firms. Able to discuss technically detailed processes and integrations with customers who are both tech-savvy and non-technical.Must be personable and enjoy working in a client-facing role.Organized, detail oriented, and able to manage multiple tasks.Excellent verbal and written communication skills.Self-motivated, diligent, and can inspire others.Ability to handle escalated customer issues.Comfortable with technology and learning new software.Strong interpersonal skills to work collaboratively with different departments.Must be patient, empathetic, and have great communication skills.Knowledge with SalesForce, Intercom, JIRA, G Suite.Knowledge in the legal industry advantageous.Working with the latest cloud support systems such as Intercom, Salesforce, JIRA, etc.Communicate customer issues/requests to development team.
Identifying and resolving client issues/concerns.Responsible for providing high level support via Phone, Chat, & Email.You will relay feedback to our product and development teams and be the voice of our customer to mitigate client requests and issues professionally. You will work with clients to answer questions, identify bugs, and resolve issues. You are responsible for communicating with clients to resolve inquiries in a timely manner.
Paradigm is a legal-industry leader in cloud-based software with three practice management platforms – PracticePanther, Bill4Time, and MerusCase – as well as epayments (Headnote) and accounting (TrustBooks) solutions.
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